Terms and conditions

Cancellation policy

  • Up to 60 days prior to scheduled arrival there is no cancellation fee.
  • 40% of the total agreed price by 60-30 days prior to scheduled date of arrival; 
  • 70% of the total agreed price by 30-14 days prior to scheduled date of arrival; 
  • 90% of the total agreed price by 14-7 days prior to scheduled date of arrival;
  • Within the last week preceding the scheduled arrival date, in the event of premature departure or no-show, 100 % of the total amount for the stay are charged.
  • Cancellations are only valid in writing.

Request & Book

Our booking conditions

Important information

  • Check in/check out: On day of arrival you can check in from 3:00 pm to 7:00 pm. Please inform us beforehand, if you will be arriving later in the evening. We can't confirm a specific apartment number or floor. On day of departure we ask you to liberate your apartment until 10 am.
  • Dogs: Are allowed on request and in selected apartments only. There is a maximum of one dog per unit. We calculate a daily rate of 19 Euro without food. Dogs are not allowed in the breakfast room or on the lawn and yard. We reserve the right to bill you for possible additional cleaning expenses.
  • Travel cancellation insurance: To avoid cancellation fees, we strongly advise you to contract a travel cancellation insurance in case illness or any other unforseen events should intervene your stay. You can contract the policy with the European Travel Insurance here.
  • Payment and deposit: Cash payment is preferred, alternatively debit or credit cards (Visa, Mastercard) are accepted. The booking becomes binding after the receipt of your deposit payment of 30 % of the total amount to our bank account within 10 days of reservation.
  • With receipt of your deposit, you accept our terms and conditions as outlined above.

In all other instances, the Austrian Hotel Contracting Conditions will apply.

Please also refer to our many included services at Das Rivus in Leogang.