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Booking information

Good advice: The travel insurance "Europäische Reiseversicherung" has included cancellation and interruption of travel in connection with Covid-19 in its scope of insurance. We recommend opting in for the travel insurance right as you book your holiday.


For stays until October 2022:

  • up to 14 days before arrival - free cancellation possible!
  • from 13 days before arrival, in case of early departure or no-show, as well as in case of booking changes we charge 100 % of the arrangement price. 

For stays from December 2022:

  • up to 28 days before arrival - free cancellation possible!
  • 27 to 14 days before arrival - 70% cancellation fee
  • 13 to 7 days before arrival - 90% cancellation fee
  • from 6 days before arrival, in case of early departure or no-show, as well as in case of booking changes we charge 100 % of the arrangement price. 

Cancellations and rebookings are only valid in writing.

  • On day of arrival you can check in from 3:00 pm to 7:00 pm. Please inform us beforehand, if you will be arriving later in the evening. We can't confirm a specific room number or floor.
  • Convenient online check-in possible before arrival.
  • On day of departure we ask you to liberate your room / apartment by 10 am.
  • To avoid cancellation fees, we strongly advise you to contract a travel cancellation insurance in case illness or any other unforseen events should intervene your stay.
  • You can contract the policy with the European Travel Insurance here.
  • You can pay in cash.
  • We accept debit cards.
  • Visa and Mastercard credit cards.
  • The booking becomes binding after the receipt of your deposit payment of 30 % of the total amount to our bank account within 7 days of reservation.
  • Bank account: Volksbank Salzburg, IBAN:
    AT48 4501 0000 6410 2288, BIC/SWIFT-Code: VBOEATWWSAL
  • With receipt of your deposit, you accept our terms and conditions as outlined above.
  • Best price guaranteed when you book directly with us via email, phone or via our website.
  • We guarantee you won't find a better offer for one of our rooms or apartments with a third party. Should this be the case, however, we will certainly correct our price and you will receive a mall surprise on top.
  • No hidden fees. Often online booking platforms and travel agencies charge you additional fees - we don't have this at all.
  • Personal consulting service and flexibility for your individual requests.
  • Book your desired apartment or room if available. Should the desired unit not be available, please contact us directly.
  • Children's discount only for direct bookings: Children aged 0 - 2 stay for free (valid only in the apartments).
  • Weekly intermediate cleaning of your apartment including fresh towels. The Penthouse and the Apartment Spielberg have daily housekeeping service. Of course, you can always order additional cleanings and laundry services for a small fee.
  • Highestmost goodwill in case of cancellation. We will do our best to rerent your accommodation.