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Important information about your booking

Booking information

What we wish for you? A winter holiday you can look forward to carefree. To ensure that you can continue to plan your holiday at Das Rivus riskfree, we have adapted our cancellation terms.

FILTER OUR CONDITIONS
CANCELLATION POLICY
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DIRECT BOOKING BENEFITS

For stays until April 2022 applies:

  • up to 14 days before arrival - free cancellation possible!
  • from 13 days before arrival, in case of early departure or no-show, as well as in case of booking changes we charge 100 % of the arrangement price. 

For stays from May 2022 applies:

  • up to 28 days before arrival - free cancellation possible!
  • 27 to 14 days before arrival - 70% cancellation fee
  • 13 to 7 days before arrival - 90% cancellation fee
  • from 6 days before arrival, in case of early departure or no-show, as well as in case of booking changes we charge 100 % of the arrangement price. 

Free cancelation guarantee up to 48 hours prior arrival:

In case of a travel warning, government quarantine order or positive COVID-19 test result, cancellations can be made up to 48 hours before the start of the holiday.

Cancellations and rebookings are only valid in writing.

ENTRY REQUIREMENTS

From November 8th 2021, the following applies to the province of Salzburg for arrivals:

  • The 2G rule  (fully vaccinated, recovered from Covid-19) applies for hotels and restaurants.
  • for children, this rule applies from the age of 12.

Everything you need to know about the current situation and the associated entry requirements can be found here.

TEST FACILITIES FREE OF CHARGE
The region Saalfelden Leogang offers free tests for our guests. You can find all the information here.

  • On day of arrival you can check in from 3:00 pm to 7:00 pm. Please inform us beforehand, if you will be arriving later in the evening. Unfortunately, we can't confirm a specific room number or floor.
  • The 2G rule (fully vaccinated, recovered from Covid-19) applies to all persons aged 12 years and over.
  • Easy online check-in possible before arrival.
  • On day of departure we ask you to liberate your room /apartment until 10 am.
  • To avoid cancellation fees, we strongly advise you to contract a travel cancellation insurance in case illness or any other unforseen events should intervene your stay.
  • You can contract the policy with the European Travel Insurance here.
  • You can pay in cash.
  • We accept debit cards.
  • Visa and Mastercard credit cards.
  • The booking becomes binding after the receipt of your deposit payment of 30 % of the total amount to our bank account within 7 days of reservation.
  • Bank account: Volksbank Salzburg, IBAN:
    AT484501000064102288, BIC/SWIFT-Code: VBOEATWWSAL
  • With receipt of your deposit, you accept our terms and conditions as outlined above.
  • Best price guaranteed when you book directly with us via email, phone or via our website.
  • We guarantee you won't find a better offer for one of our rooms or apartments with a third party. Should this be the case, however, we will certainly correct our price and you will receive a mall surprise on top.
  • No hidden fees. Often online booking platforms and travel agencies charge you additional fees - we don't have this at all.
  • Personal consulting service and flexibility for your individual requests.
  • Book your desired apartment or room if available. Should the desired unit not be available, please contact us directly.
  • Children's discount only for direct bookings: Children aged 0 - 2 stay for free (valid only in the apartments).
  • Weekly intermediate cleaning of your apartment including fresh towels. The Penthouse and the Apartment Spielberg have daily housekeeping service. Of course, you can always order additional cleanings and laundry services for a small fee.
  • Highestmost goodwill in case of cancellation. We will do our best to rerent your accommodation.